Rukita Team Collaboration Driving BHI to 96.4%

The comfort of a home is not only about the building—it is also about the people behind it. At Rukita, every sense of comfort experienced by residents is the result of a team that works with alertness, professionalism, and genuine care.

Rukita staff work every day to ensure that every resident feels safe, comfortable, and truly at home. From housekeeping teams who maintain cleanliness across residential areas to security teams who stay on guard for residents’ safety and operational and on-call teams who respond quickly to various needs and issues.

This cross-team collaboration is what creates homes that are livable, well maintained, and comfortable to enjoy every day. This spirit is reflected in the work of Intan Nurulifa (Housekeeping), Maulana (Security), Tulus (Civil Emergency Response), and Ridwan (Operation Trainer), who interact directly with Rukita residents—known as Rukees—on a daily basis.

They consistently respond quickly to tenant concerns, maintain security, comfort, and cleanliness, and deliver friendly service. Their work is not done merely to meet targets, but to serve wholeheartedly and give their very best.

This dedication has not gone unnoticed. Appreciation from tenants is reflected in Rukita’s Building Happiness Index (BHI), which is monitored monthly across its co-living units. BHI assessments include:

• Speed and accuracy in handling repairs and maintenance
• Quality of housekeeping services
• Responsiveness in handling complaints
• Overall building condition
• Public reviews on Google Maps
• Direct feedback from tenants during their stay

Through continuous monitoring, Rukita keeps raising its standards of comfort in every residence. As a result, in December 2025, the BHI reached 96.4%—a strong achievement and clear proof of Rukita’s commitment to delivering a living experience that is more than just a place to come home to.

A comfortable home is never created by chance. It is built through dedication, care, and people who are willing to go the extra mile. At Rukita, every resident’s smile is proof that sincere effort always pays off—and every feeling of comfort begins with people who truly work with heart.