You can submit an appeal after the deposit calculation appears in the "Deposit Information" menu and before pressing the "Confirm" button.

Before submitting an appeal, please first review the refund breakdown and deductions in "Deposit Information" → "View details." The appeal review process takes up to 3 days and will delay the deposit refund until the review is completed.

How to submit an appeal:

1. Go to the "My Home" tab and select your booking.
2. In the "Deposit Information" section, tap "See details."
3. Select "Submit Appeal."
4. Enter the appeal reason, then click "Continue."
5. Once connected to chat, add supporting evidence (if any).